Voice

Product Overview

Programmable Voice allows you to enrich your call experience by adding features that would have otherwise be inaccessible using the normal physical lines. Our fully featured API gives you a wide number of actions that you can use together to build intuitive solutions

Call Conferencing

Add all users that dial into a phone number into one call. Integrate with your internal database to moderate conference call participation

Call Transfer

Send a caller to another phone number or agent when the need arises e.g wrong recipient, need to transfer to a different department etc

Say and Play

Automatically read text information to callers using our free Text to Speech Engine. Using the play action, you can playback an audio file that is located anywhere on the web

VOIP Capabilities

Use our SIP endpoints to make and receive calls on your browser. This lowers infrastructure costs significantly

Call Recording

Record a call session into an MP3 file that you can retrieve and play later. This will prove useful when conducting surveys or ensuring quality of service in call centres.

SIP Trunking

Direct incoming and outgoing calls to a virtual phone provider or your company’s private network. This will lower your call charges and reduce need for more physical infrastructure.

Call Queues

Dynamically enqueue and dequeue callers to increase your call handling capacity. With this feature, calls can be put in a queue to be handled later or forwarded to another agent

Use cases

Two Factor Authentication

A phone number has incredible reach and is growing in importance as a useful tool for verifying user identity. You can enhance security in your applications by calling your users directly with authentication tokens

Premium Services

You build and monetise services that run on voice using our Premium Rated numbers. Services such as interactive dating or marketing audio content can be enhanced by taking advantage of the personal nature of voice

Build a Call Center

Enhance our customer support experience by building an Interactive Voice Response(IVR)functionality into your support workflow. Add dynamic queuing, call recording and routing capabilities to differentiate how your business responds to client needs

Customer Notifications

Keep your customers in the know about issues concerning them. This will in turn improve your customer satisfaction rating and increase customer loyalty.

Carrying out Surveys/Data Collection

Receive and store responses from a data collection exercise. You can use the IVR (Interactive Voice Response) feature for caller prompts and the record action to store all responses onto a database.

IVR

Make it easier for your callers to more efficiently get the help they need through voice prompts. Used mostly in customer service to choose language, to speak to an agent,to suggest common solutions for recurring problems etc.

Robocalls/Call blasting

Reach out to hundreds of people in your contact list with a single call blast and play a pre-recorded message. Works well for marketing/promotional campaigns and Customer notifications.

Call Tagging/Identification

Make your work of analysing calls easier by tagging them using our ClientRequestID feature. You can tag the phone calls depending on function e.g support call, by action e.g failed calls, by agent or any other way depending on what you want to measure.